PRIVACY POLICY
Urusniaga Etika (M) Sdn Bhd Company No. 202101001706 (1402004-W)
1. Introduction
Welcome to the UEMSB website and/or platform run by Urusniaga Etika (M) Sdn Bhd (Company No. 202101001706 (1402004-W)) and its affiliates (hereinafter individually and collectively referred to as “UEMSB”, “we”, “us” or “our”).
UEMSB takes its responsibilities under applicable privacy laws including the Personal Data Protection Act 2010 and other applicable data protection or privacy laws and regulations (hereinafter referred to as the “Privacy Laws”) seriously and is committed to respecting the privacy rights and concerns of all users of our UEMSB website and/or platform (hereinafter referred to as the “Site”).
For the purpose of this Privacy Policy, we shall refer to the Site and the services we provide as described in our Site collectively as the “Services”.
We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.
This Privacy Policy is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or what personal data we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully.
If you have any questions regarding this information or our privacy practices, please see Clause 16 of this Privacy Policy.
“Personal data” means any personal data or information that has been provided to UEMSB or made available to us, including name, identity card or passport number, address, email address, contact number, copies and details of identification documents, contact details, bank account number, employment history, credit and reference checks, marital status, health status, commission or alleged commission of offence, personal financial and social security details that relate directly or indirectly to an individual to the extent that the individual can be identified or is identifiable from such information.
By using the Services, visiting our Site, or accessing the Services, you acknowledge and agree that you accept the practices, requirements and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein.
IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE REFRAIN FROM USING OUR SERVICES OR ACCESSING OUR WEBSITE.
In line with UEMSB’s commitment to enhance your experience and foster mutually beneficial relationships with our business partners, we may collect, use and share your Personal Data for marketing and promotional activities, collaborative marketing initiatives, and personalization and analysis, subject to applicable Privacy Laws and safeguards. If you do not consent to the use of your data for these purposes, you may withdraw your consent at any time by contacting us as described in Clause 16 of this Privacy Policy.
We reserve the right to amend or update this Privacy Policy at our sole discretion and at any time. Any changes or updates will be reflected in the revised version of the Privacy Policy published on our Site.
2. Privacy Policy
We will/may collect personal data about you:
• when you use our Services or Site;
• when you submit any form, including application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
• when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
• when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
• when you use our electronic services or interact with us via our Site, including through cookies which we may deploy when you interact with our Site;
• when you carry out transactions through our Services;
• when you provide us with feedback or complaints;
• when you register for a contest; and/or
• when you submit your personal data to us for whatsoever reason.
The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
When you visit, use, or interact with our Site, we may collect certain information by automated or passive means using a variety of technologies. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, unique device identifier, address of a referring website (if any), pages you visit on our website and the times of visit. We may collect, use, disclose and/or process this information only for the Purposes defined under Clause 8.
3. What Personal Data Will UEMSB Collect?
In order to enable us to deal with your inquiries and/or to generally provide you with our Services, we may need to and/or may be required to collect, record, hold, store, use and/or disclose your personal data, which includes any data which relates directly or indirectly to you and/or your transactions with us. This data includes, but is not limited to:
• personal information typically collected on application forms, including your name, address details, date of birth, telephone number, mobile phone number and email addresses;
• personal information such as your profile picture, photos or avatar, gender, age, ethnicity, marital status, educational level, occupation, salary range, interests, hobbies and any other information you directly give us through our Site;
• personal information that pertains to you obtained indirectly through other sources (if any), in respect of which you have given your consent to them disclosing information relating to you and/or where they are not otherwise restricted;
• personal information including your particulars, images and biometrics to establish your identity and background;
• personal information that you provide when you apply for any of our products and services, including your views or opinions made known to us via feedback or surveys;
• information about your risk profile, financial standing and/or business interests and assets;
• information which we may collect from written communication when you provide us with complaints or issues while using our Services;
• information such as language, postcode, area code, unique device identifier and time zone where the Services are used;
• information regarding customer activities on our websites and other products and services, which may be aggregated and used to help us improve our services;
• information relating to your activities, habits, preferences and interests arising from your use of products and services on our Site, our partners or vendors; and/or
• other electronic data or information relating to you such as IP addresses, cookies, activity logs and online identifiers through your usage of our Services.
If you do not want us to collect the aforementioned information or personal data, you may opt out at any time by notifying our Data Compliance Officer in writing. Further information on opting out can be found in Clause 14 of this Privacy Policy. Please note that opting out or withdrawing your consent may affect your use of the Services.
4. Viewing Web Pages
As with most websites, your computer sends information which may include personal data about you that gets logged by a web server when you browse our Site. This typically includes, without limitation, your computer’s IP address, operating system, browser name/version, referring web page, requested page, date/time, and sometimes a cookie (which can be disabled using your browser preferences) to help the Site remember your last visit.
This information may also be included in anonymous statistics to allow us to understand how visitors use our Site.
5. Cookies
We may from time to time implement cookies or other features to allow us or third parties to collect or share information that will help us improve our Site and the Services we offer or help us offer new services and features.
Cookies are identifiers we transfer to your computer or mobile device that allow us to recognize your computer or device and tell us how and when the Services or website are used or visited, by how many people and to track movements within our website. We may link cookie information to personal data.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of our Site or the Services.
6. Viewing, Downloading Content and Advertising
As with browsing web pages, when you view content and advertising or access other content on our Site or through the Services, most of the same technical information may be sent to us, including IP address, operating system and information regarding the content or advertisement viewed and the time of access.
7. Surveys
From time-to-time, we may request information from users via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose your information to us. Information requested may include contact information and demographic information.
Survey information will be used for the purposes of monitoring or improving the use and satisfaction of the Services and will not be transferred to third parties, other than our contractors who help us to administer or act upon the survey.
8. How Do We Use the Information You Provide Us?
We may use your personal data for one or more of the following purposes:
• to establish your identity and background;
• to assess and process your application(s)/request(s) for our Services;
• to enable us to consider whether to provide or continue to provide to you any of our Services;
• to better manage your relationship with us;
• to provide you with information on our and third-party products, services and offers which may be of interest to you;
• to improve our Services and to develop new products and/or services;
• to notify you about benefits and changes to the features of products and/or services and/or update you on changes to our terms, conditions and policies;
• to administer offers, competitions, campaigns and promotions;
• to respond to your enquiries, requests and complaints and to generally resolve disputes;
• to update, consolidate and improve the accuracy of our records;
• to produce anonymised or aggregated data, reports and statistics;
• to conduct research for analytical purposes;
• to meet the disclosure requirements of any law binding on us;
• for audit, compliance and risk management purposes;
• to protect or enforce our rights under your agreement with us, including to recover any debt owing to us;
• to conduct anti-money laundering checks;
• for crime detection, prevention and prosecution; and/or
• for any other purpose that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
The above are collectively referred to as the “Purposes”. We will ask for your consent before using your personal data for a purpose other than those set out in this Privacy Policy.
You acknowledge, consent and agree that UEMSB may access, preserve and disclose your information if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over UEMSB, or where reasonably necessary to comply with legal process, enforce this Privacy Policy, respond to claims or customer service requests, or protect the rights, property or personal safety of UEMSB, its users and/or the public.
9. Does UEMSB Disclose the Information It Collects From Its Visitors to Outside Parties?
In conducting our business, we will/may need to disclose your personal data to our third-party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether situated in Malaysia or outside Malaysia, for one or more of the above-stated Purposes.
Such third parties include, without limitation:
• our subsidiaries, affiliates and related corporations;
• companies and/or organisations that act as our agents and/or professional advisers;
• companies and/or organisations to whom we have outsourced operational functions to assist us in processing, administering and/or otherwise fulfilling transactions that you have requested;
• companies and/or organisations to whom we have outsourced operational functions to assist us in providing value-added services that you have requested;
• your advisers, including accountants, auditors, lawyers, financial advisers or other professional advisers, where authorised by you;
• any person notified by you as authorised to give instructions or to use products and/or services on your behalf;
• the police or any public officer conducting an investigation in connection with any offence including suspected offences;
• any court, tribunal or authority, whether governmental or quasi-governmental, with jurisdiction over us;
• any person, authority or regulator to whom we are permitted or required to disclose under applicable law; and
• any person connected to the enforcement or preservation of any of our rights under your agreement(s) with us.
Additionally, our merchants and strategic partners may contact you about products, services and offers which we believe may be of interest to you or benefit you. We will only disclose your personal data to our merchants and strategic partners for such purpose where your express prior consent has been obtained, where required.
We will otherwise treat your personal data as private and confidential and will not disclose your data to any other party except where you have given permission, where required or permitted by law, where required or authorised by any order of court, where we may transfer rights and obligations under your agreement(s) with us, and/or where required to meet our obligations to any relevant regulatory authority.
10. Security of Your Personal Data
Information is our asset and therefore we place great importance on ensuring the security of your personal data. We regularly review and implement up-to-date technical and organisational security measures when processing your personal data. Our employees are trained to handle personal data securely and with utmost respect, failing which they may be subject to disciplinary action.
11. How Does UEMSB Protect and Retain User Information?
We implement a variety of security measures and strive to ensure the security of your personal data on our systems. Personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security.
We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. We will destroy or anonymize your personal data as soon as it is reasonable to assume that the purpose for which that personal data was collected is no longer being served by its retention and retention is no longer necessary for any legal or business purposes.
If you cease using our Site, or your permission to use our Site and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.
12. Incomplete Personal Data Provided by You
Where indicated, it is obligatory to provide your personal data to us to enable us to process your application for our Services. Should you decline to provide such obligatory personal data, we may not be able to process your application/request or provide you with our products and/or services.
13. Your Rights to Access and Correct Your Personal Data
We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or, where relevant, not up-to-date, you may make a request to our Data Compliance Officer via email at info@uemsb.com.
We will use reasonable efforts to comply with your request, subject to applicable law, statutory exemptions and/or exceptions, and any applicable processing fee.
We may have to withhold access to your personal data in certain situations, for example when we are unable to confirm your identity, where the data requested is of a confidential commercial nature, or where permitted by applicable law. We may also require further documentary evidence in connection with correction requests to avoid fraud and inaccuracy.
14. Exercising Choices Over the Disclosure, Retention and Use of Your Personal Data
Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the disclosure, retention and use of your personal data. Should you wish to do so, kindly contact us at the contact details provided below.
You may at any time withdraw your consent to us processing any personal data of yours or any part of the same by sending us a written notice of withdrawal. We shall take necessary measures to give effect to your withdrawal of consent to the extent that such withdrawal does not conflict with any of our other legal obligations.
If you do not wish to have your personal data shared with any other party, or if you do not wish to be solicited for products or services offered by us or other parties including third parties, kindly inform us in writing using the contact information below.
You may, upon written request and subject to applicable law, request access to personal data held, stored or processed by us.
15. Revisions to Privacy Policy
This Privacy Policy may be revised from time to time. Notice of any such revision will be given on our website and/or by such other means of communication deemed suitable by us.
16. Contacting Us About Your Privacy and How We Handle Your Personal Data
Should you have any query in relation to this Privacy Policy or how we handle your personal data, kindly contact our Data Compliance Officer at:
Email: info@uemsb.com
Attn: Data Compliance Officer
Address: No. C-02-01 (2nd Floor), Sunway Nexis, Jalan PJU 5/1 Kota Damansara, 47810 Petaling Jaya, Selangor
Telephone: +603 6150 0886
17. Acknowledgement and Consent
By using our Site, Services, or by otherwise giving us your personal information, you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website or give us any of your personal information.
You further confirm that all personal data that you have provided are true, up-to-date and accurate and you hereby authorize and consent to your personal data being processed by UEMSB where required and disclosed to UEMSB for the purposes of UEMSB providing the Services to you.